Quick Verdict
Choose Zendesk if:
You need enterprise or support teams
Choose HubSpot if:
You need smb or marketing teams
Feature Comparison
| Feature | Zendesk | HubSpot |
|---|---|---|
| Free tier | ||
| Starting price | $19/mo | Custom |
| G2 Rating | 4.3/5 | 4.4/5 |
| API Available |
Pricing Comparison
Monthly Cost by Team Size
* Pricing estimates based on standard paid plans. Actual costs may vary.
Zendesk
Pros
- Industry standard
- Robust features
- Great integrations
- Scalable
Cons
- Expensive
- Complex setup
- Per-agent pricing adds up
HubSpot
Pros
- All-in-one
- Great free CRM
- Integrations
- Education
Cons
- Expensive at scale
- Complex
- Contact-based pricing